Please click on the relevant tab below to access information about services that provide support


Police, fire, emergency medical help – call 999


Shelter – call 0808 800 4444 or webchat:
Homeless Emergency Advice Line. 8am-8pm on weekdays; 9am-5pm on weekends and 25th and 26th December and 1st January.

Crisis – call 020 7036 4511 or 020 7426 5650 or email
Homeless Day Centres and Accommodation
Address: 66 Commercial Street, London, E1 6LT

DePaul – 0207 939 1220

List of London Day centres. These are warm spaces you can go to during the day that provide a variety of services and facilities, such as warm food, showers, advice, activities, haircuts and more.
the Pavement magazine – services for the UK’s rough sleepers and homeless people

Domestic Violence

Refuge – call 0808 200 0247
What: Free phone line open 24 hours and shelters

National LGBT Domestic Violence Helpline – call 0800 9995428
Free phone line

Mental Health

Samaritans – call 116 123

Information regarding immigration-related issues.

Information regarding the UK immigration and Asylum system
Right to Remain Toolkit – Right to Remain

Hackney Council page with information relating to refugees from Ukraine and Afghanistan and links to translated health and wellbeing sites.
Refugee crisis | Hackney Council

Information regarding Section 17 support. This is support that can be applied for from the social services team in your local authority. It is available to all, including those with NRPF. Section 17 of Children Act 1989 states that the local authority has a responsibility towards children ‘in need’ in their area. It is a form of support available from social services and is available to everyone, including to families who have NRPF.
About Section 17 | Project 17

Information regarding fee waiver applications. For those unable to afford their main application fee.
Fee waivers: what can you do if you cannot afford to pay your immigration application fee? – Free Movement

Information for those with no recourse to public funds (NRPF). Covering immigration status, housing and benefits, education, services for children and families, NHS, social care, legal aid and support options.
Rights and entitlements | NRPF (

A map of organisations operating within London that assist migrants to the UK with a variety of issues.
Mayor of London’s map of services for migrants, refugees, and newly arrived communities | London City Hall

Benefits and grants

Benefits Calculator. Enter your details to see what benefits you may be entitled to.
Turn2us Benefits Calculator

Grants Search. Enter your details to find grant opportunities you may be eligible for.
Turn2us Grants Search